It’s simple. You choose one of our three amazing tea boxes, we pack the box with fresh tea and some extra goodies, and then we ship it to you each month. Easy.
Nope. No fees. You only pay for what we ship you.
Your tea box is shipped near the 15th of each month. Shipping can normally take between 2 to 6 days within the U.S..
Yes. The 11th day of each month is the cut off date to have it shipped near the 15th. If you started your subscription on the 11th of the month or later you will receive your first box of tea in the following month’s delivery.
You will be billed on the last day of each month .
We carefully select a tea that is different from what is included in your monthly box. It’s a great way to discover new and exciting flavors and occasionally indulge in a limited batch tea that is only available to our subscribers.
Perhaps our customer reviews can answer that better than we can.
That depends on the the tea box you choose. The I LIKE box includes 60 grams (2.1 oz). The I LOVE box includes 100 grams (3.5 oz). The I LIVE box includes 120 grams (4.2 oz). And that’s not counting the bonus samples that we tease you with.
No. But you can substitute one regular tea item for a non-caffeine herbal at the customization page. We specialize in tea (Camellia sinensus), all of which has various amounts of caffeine.
SHOP THE TEA BAR and select the teas you want. We will hand pack them and ship right away. Get your kettle boiling.
Yes! Select GIVE A GIFT at the top of our page and select whether would like to give an electronic gift card or have a subscription delivered to your giftee. Write us a note or call us with any special requests.
Our Tea Bar allows you to browse a large variety of special tea and receive products outside your scheduled, recurring shipments. Select your products from SHOP THE TEA BAR and check out. You’re order will arrive in no time.
Your tea arrives in biodegradable hermetically sealed zipper pouches that are perfect for storage. Just be sure to carefully reseal your pouch after opening, and keep it stored at room temperature. Do not refrigerate or freeze your loose leaf tea pouches unless they are going to be unopened for more than 6 months.
If at anytime you are unhappy with our tea, just send it back within 30 days of receiving it and we will issue a full refund, less shipping. Please contact us via email PRIOR to returning the product. We do not exchange tea but will do everything possible to make things right with you.
Yes. We would hate to see you go. Just log in to your account . We hope you’ll stay but we don’t make it hard to leave. Friends by tea, friends for life.
Shipping is based on location and weight. We pass along our shipping discount to you, and we try to keep our boxes as light as possible. We only charge sales tax for customers located in California (sorry!), and we do not charge VAT or any other added taxes for our international customers. If taxes/import fees are assessed, please be aware that they are the customer's responsibility.
We accept all major credit cards. If you have any issue with payment please email us we will try to help.
No. We only accept major credit and debit cards at this time. If you’re having trouble signing up online, contact us and we’ll help you out.
Just log in to your account and reset your account password.
We ship across the entire USA and Canada! Canada shipments typically take a bit longer to arrive.
Please email us immediately and confirm the address you were expecting it to be sent to. We use USPS shipping so if you've given us the correct address your tea should arrive promptly. We’ll do everything we can to keep you stocked with the you love most.
If you have other questions we haven't answered don't hesitate to reach out to us at Sip@SantaBarbaraTeaClub.com .